Privacy Policy

1. Introduction

Speaklar respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, software, AI call center services, communication tools, and related services.

By using Speaklar, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal information such as name, phone number, email address, and company name.
• Account information such as login details, user role, and service preferences.
• Call-related data such as call logs, call duration, caller ID, destination number, call status, and recordings where applicable.
• Chat and conversation data processed through our AI systems.
• Uploaded files, knowledge base content, documents, audio files, or CSV files provided by users.
• Billing and payment-related information where applicable.
• Technical information such as IP address, browser type, device information, operating system, and access logs.

3. How We Use Your Information

We use collected information to:

• Provide and operate Speaklar services.
• Manage user accounts and authentication.
• Process AI calls, chat responses, voice calls, SMS, and related communication services.
• Improve service quality, system performance, and user experience.
• Provide customer support and technical assistance.
• Monitor system security, prevent abuse, and detect unauthorized activity.
• Maintain call records, logs, reports, and analytics for users.
• Comply with legal, regulatory, or contractual obligations.

4. Call Recordings and Communication Data

Speaklar may process call recordings, voice data, transcripts, chat messages, and communication logs depending on the services enabled by the user. These records are used for service delivery, quality monitoring, reporting, AI processing, and support purposes.

Users are responsible for ensuring that they have the required consent from callers, customers, or end users before recording calls or processing personal communication data.

5. AI Processing

Speaklar may use artificial intelligence technologies to process user messages, voice inputs, call conversations, knowledge base content, and other communication data. AI processing may be used to generate responses, route calls, summarize conversations, answer customer questions, or improve automation.

We aim to process data only as necessary to provide the requested services.

6. Data Sharing

We do not sell your personal information. However, we may share necessary data with trusted service providers or partners who help us operate our services.

Data may be shared with:

• Cloud hosting providers.
• Telecommunication and call routing providers.
• Payment processors.
• AI, speech-to-text, text-to-speech, or language model service providers.
• Technical support or infrastructure providers.
• Legal or regulatory authorities when required by law.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include access control, secure servers, encrypted communication, logging, authentication controls, and regular system monitoring.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information, call records, logs, uploaded files, and service data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Users may request deletion of certain data, subject to legal, technical, contractual, or operational limitations.

9. User Responsibilities

Users of Speaklar are responsible for:

• Providing accurate account and contact information.
• Maintaining the confidentiality of login credentials.
• Obtaining proper consent before uploading, recording, or processing personal data.
• Using Speaklar services in compliance with applicable laws and regulations.
• Ensuring that uploaded knowledge base content, call lists, and customer data are legally collected and used.

10. Cookies and Tracking Technologies

Speaklar may use cookies or similar technologies to improve website functionality, remember user preferences, manage sessions, analyze usage, and enhance security.

Users may disable cookies in their browser settings, but some features of the website or platform may not work properly.

11. Third-Party Services

Speaklar may integrate with third-party platforms, APIs, telecommunication providers, AI services, payment gateways, or analytics tools. These third-party services may process data according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party services connected to your Speaklar account.

12. International Data Processing

Depending on service configuration, your information may be processed or stored on servers located in different countries. By using Speaklar, you understand that your data may be transferred and processed outside your country of residence where applicable.

13. Children’s Privacy

Speaklar services are intended for business and professional use. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to remove that information.

14. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• The right to access your data.
• The right to request correction of inaccurate data.
• The right to request deletion of your data.
• The right to restrict or object to certain processing.
• The right to request a copy of your data.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of Speaklar after changes means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.